Terms, privacy and refunds

Health disclaimer

NAS Training provides fitness coaching and nutrition education. It is not medical care, and nothing here is medical advice, diagnosis or treatment. I am not a doctor, a registered dietitian or a physiotherapist.

Talk to a qualified medical professional before you start, especially if any of the following apply to you:

• You have a heart condition, high blood pressure, diabetes, or any diagnosed chronic condition.
• You are pregnant, recently gave birth, or are trying to conceive.
• You have a current injury, or pain that has not been assessed.
• You have a history of disordered eating, or you are in recovery from one.
• You take medication that affects appetite, heart rate, blood sugar or hydration.
• You are under 18. Anyone under 18 needs a parent or guardian involved before coaching starts.

The fit check asks about these and anything you flag comes to me before a plan is written. Stop and seek medical attention if you feel chest pain, dizziness, faintness or unusual shortness of breath while training. You take part at your own risk.

Terms of service

What you are buying

Starter guides are one-off digital downloads. You get a personal, non-transferable licence to use them. You may print a copy for yourself. You may not resell, republish or share them.

Coaching is a month-to-month service. There is no minimum term and no contract to sign. Each tier sets out how often we check in, how many 1:1 calls you get and how quickly I reply. Those are the commitments; the results are not, because results depend on what you do.

Billing

Coaching bills monthly in advance from the day you start, and renews each month until you cancel. Cancel any time by emailing me, or from your portal once card payments are switched on, and your access runs to the end of the month you have paid for.

Your side of it

Coaching only works if the information you give me is accurate. Tell me about injuries, conditions, medication and anything else that changes what is safe for you, and tell me when it changes.

Your account

Keep your password to yourself. Your portal is for you, and accounts are not shared or transferred.

When I can end it

I may end coaching and refund any unused month if the working relationship is not workable, if you are abusive, or if continuing would not be safe or appropriate for you. If I do, I will tell you why.

Limits

To the extent the law allows, my liability is limited to what you paid me in the previous three months. Nothing here limits liability that cannot legally be limited.

Refund policy

Starter guides: if a guide is not what you expected, email me within 14 days of buying it and I will refund it. No form and no questions. You keep the file; I trust you not to make a habit of it.

Coaching: there is no contract, so the way out is to cancel rather than to claim a refund. Cancel any time and you are not billed again. I do not refund a month that is already underway once coaching for it has started, except where the law requires it or where I have not delivered what the tier promised. If I have not delivered, tell me and I will make it right.

Failed or duplicate payments: email me and I will sort it out the same week.

Privacy policy

What I collect

• From the fit check: your name, email, optional phone and Instagram handle, and your answers, which include age, height, weight, training history, sleep, stress, and anything health-related you choose to tell me.
• As a client: your check-in numbers, your messages to me, and any progress photos you choose to upload. Photos are optional. Coaching works without them.
• Automatically: a small number of events such as page views and which links are clicked, so I can see what is working. No third-party advertising trackers, and no cookies beyond the one that keeps you logged in.

Why I have it

To score your fit check, write and adjust your plan, reply to you, take payment, and send you the things you asked for. Nothing else.

Who else sees it

Only the services that make this work: Stripe for payments (they handle card details, I never see them), my email and SMS providers for messages I send you, and Cloudflare, which hosts the site. I do not sell your data, and I do not share it for advertising.

Your health information

What you tell me about injuries, conditions and medication is stored with your other answers and used only to coach you safely. Tell me only what you are comfortable telling me.

Progress photos

Your photos are private to you and me. They are never used in marketing, on social media, or anywhere public unless you have separately and explicitly said yes, in writing, for that specific use. You can withdraw that at any time.

How long I keep it

Your account and coaching history stay while you are a client and for two years after, so returning clients keep their history. Ask me to delete it sooner and I will. Records tied to payments are kept as long as tax rules require.

Your rights

Email me to get a copy of your data, correct it, or have it deleted. I will do it within 30 days. Depending on where you live you may also have the right to object to processing or to complain to a data protection regulator.

Children

This service is not for under-16s, and under-18s need a parent or guardian involved.

Contact

NAS Training is run by Nolan, a sole operator. For anything on this page, including data requests and refunds, email the address here and I will reply personally.

If these terms change, the date at the top changes with them. Continuing to use the service after that means the updated terms apply.